ServiceNow Technical Consultant

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations.

Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognised certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

We are on the hunt for a skilled Service Now Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the Service Now platform. As a Service Now Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships.

Join our team and contribute to the success of our Service Now implementations. If you're passionate about helping organizations maximize their IT service management capabilities, we'd love to hear from you.

• Lead the development of a tailored Service Now strategy, considering value versus effort and aligning with ITIL processes
• Prepare cost-benefit models and contribute to solution design, including effort estimation and costing
• Configure and maintain Service Now modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management
• Deliver training and support to clients, ensuring a smooth transition to the Service Now platform
• Collaborate with internal teams and external partners to coordinate deployment of Service Now solutions

None

Bachelor's Degree

• Extensive experience in Service Now development, configuration, and customization
• Proven track record in implementing Service Now processes and best practices
• Strong technical expertise in Service Now platform features, including ITOM, ITSM, IRM, or HRSD
• Excellent communication, leadership, and interpersonal skills to effectively…