Monitoring & Observability Engineer

We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Over the past few years we’ve made significant investments in our data and tech capabilities particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4

Cs culture fostering collaboration, creativity and continuous improvement.

We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey working on cutting‑edge projects that enhance our digital presence and improve customer engagement.

We provide insurance to nearly four million customers but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeat

HD we really hope you like what you see and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for even if you’re not 100% sure we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success.

• Supporting the design of building and maintaining scalable and reliable monitoring and observability solutions for the IT infrastructure and applications using various technologies and platforms.
• Supporting the design of building and maintaining scalable and reliable event management capabilities to drive auto‑healing in support of better performance and stability.
• Ensuring that the monitoring & observability solutions capture business SLAs KPIs and provide actionable insights and alerts for performance availability security and compliance issues.
• Supporting the centre of excellence for monitoring & observability which provides guidance support and training for the IT staff and stakeholders on the best practices standards and tools for this domain.
• Collaborating with other CIO teams such as operations, security and architecture to ensure that the monitoring requirements are being delivered as part of the SDLC (shift left) in support of a Dev Ops culture.
• Supporting the ongoing evaluation of new capabilities in the monitoring technology stack conducting proof of concepts pilots and tests to validate their suitability together with the Senior Monitoring & Observability Engineer.

• Proven experience in Site Reliability Engineering monitoring & observability or a related field.
• Expert knowledge and skills in various monitoring & observability technologies and platforms especially Dynatrace, Grafana and Azure Monitor.
• Broad experience and skills in scripting such as JavaScript and Python.
• Experience with automation such as Azure Dev Ops Pipelines, Rundeck or similar.
• Excellent communication collaboration and coaching skills with the ability to adjust approach according to varying levels of technical ability.
• Highly motivated self‑directed and adaptable with the ability to work in a fast‑paced and dynamic environment.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

Join us and you’ll find a different way of doing things. We call it the 4

Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues you’ll be helping to drive our growth so in return we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.

Salary Attractive salary based on experience (pay reviews also completed each year)

Flexible Working We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4

Cs…