Commercial Ancillary Manager

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeat

HD.

Welcome to Hastings Direct – From our Group HR Director Pam Angel.

• Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long‑standing, mutually beneficial partnerships.
• Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these.
• Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee.
• Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in‑life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing.
• Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts.
• Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity.
• Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products.
• Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third‑party partners to collaboratively resolve issues.
• Support development of new products and propositions as these are developed and introduced.
• Working across the organisation to look at wider opportunities within the ancillary value chain.
• Experience of working with highly regulated General Insurance products within ancillary or claims function.
• Results‑oriented, with drive to deliver against commercial and customer targets.
• Commercial focus and ability to drive strong negotiations that deliver benefits to all parties.
• Innovative and driven – able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices.
• Strong stakeholder management experience, within a fast‑paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes.

• Strong stakeholder management experience, within a fast‑paced, matrixed environment.
• Commercial focus and ability to drive strong negotiations that deliver benefits to all parties.
• Results‑oriented, with drive to deliver against commercial and customer targets.
• Innovative and driven – able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices.
• Experience of working with highly regulated General Insurance products within ancillary or claims function.

• Competitive salary, £5k car allowance.
• Flexible working – hybrid approach – please speak to your recruiter to discuss in more detail.
• Competitive bonus scheme – all colleagues are eligible for our annual 4
  
  Cs performance bonus.
• Physical wellbeing – private medical insurance (PMI). Flexibility and convenience to see a specialist or consultant and decide when and where you will be seen.
• Financial wellbeing – 4x your salary with our life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental wellbeing programme – thrive mental…