Senior Operations Manager
Listed on 2025-12-26
-
Management
Operations Manager, Healthcare Management, Program / Project Manager
Senior Operations Manager
1 day ago Be among the first 25 applicants
Mental Health, Learning Disabilities and Autism
BSL Care | Midlands
Salary:
Competitive, based on experience
Contract:
Full time, permanent
Location:
Midlands based, full time on-site with regular travel
Sponsorship:
Not available for this role
BSL Care is growing and we are looking for a confident, hands‑on Operations Manager to join us at an exciting stage of our journey.
This role is fully operational and on‑site. It suits someone who enjoys being visible in services, supporting managers, building strong teams and ensuring high‑quality, consistent care.
You will manage Registered Managers, strengthen and stabilise services, support CQC readiness, work closely with HR and Referrals and play a key role in building The BSL Way – our clear and consistent way of working across all services.
For the right person, this role offers genuine progression into Head of Operations.
What You’ll Be Doing- Lead and manage Registered Managers across multiple services
- Strengthen high‑performing services and stabilise any that are struggling
- Act as interim manager when required
- Be visible, present and known across services
- Lead preparation for CQC inspections and attend key inspections
- Oversee safeguarding, incidents, risks and governance processes
- Lead audits, compliance cycles and quality improvements
- Support NAS, PBS, RRN and CQC accreditation work
- Work closely with HR on staffing, performance and culture
- Support disciplinaries, probations and capability processes
- Identify and develop future leaders
- Build strong relationships with staff, families and commissioners
- Partner with the Referrals team on placement decisions
- Ensure homes are ready for placements and commissioner visits
- Support safe mobilisation of new services across the Midlands
- Review existing processes, policies, training and documentation
- Remove duplication and inconsistencies
- Build and implement Structures and Processes
- Create clear operating manuals, routines and standards
- Ensure managers consistently follow agreed ways of working
- Provide clear monthly reports to Directors Highlight risks, performance issues, staffing challenges and progress
- Clear understanding of all services, staff and people we support
- Strong working relationships with managers and teams
- Early blueprint of The BSL Structure developed
- Reduced day‑to‑day operational pressure on Directors
- The BSL Structure embedded across services
- Strong services elevated and weaker services stabilised
- Improved inspection readiness and reduced incidents
- Smoother referrals and rota stability
- Senior operational experience in Learning Disabilities and Autism services
- Proven experience managing managers across multiple services
- Strong CQC knowledge and inspection experience
- A calm, confident approach to crisis and incident management
- A hands‑on, visible leadership style
- A system‑driven and process‑focused mindset
- Excellent communication and relationship‑building skills
- Ability to travel regularly across the Midlands
- Competitive salary based on experience
- Genuine progression to Head of Operations
- Retail and travel discounts
- Employee Assistance Programme (EAP)
- Blue Light Card discounts
- Salary sacrifice scheme
- Supportive leadership team and positive working culture
- Opportunity to make a real difference and help shape a growing organisation
- This is full time, on‑site role with regular travel
If you are a strong operational leader looking for a meaningful, hands‑on role with progression, we would love to hear from you.
Location- Leicester LE5 2HU
: reliably commute or plan to relocate before starting work (required)
- Operational: 5 years (preferred)
- United Kingdom (required)
Contact:
If you are interested please apply or send your CV to alveer
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