Resident Liaison Officer -North-West Leicestershire Project

Job Title:

Resident Liaison Officer

Location:

North-West Leicestershire (lE67)
Salary: £19.05PH - WEEKLY PAY
Sector:
Social Housing Maintenance

Must have own vehicle and PREVIOUS RLO EXPERIENCE

The Resident Liaison Officer (RLO) at Wates serves as the primary link between the company (specifically during refurbishment or maintenance projects) and the residents/stakeholders, ensuring clear communication, minimal disruption, and effective conflict resolution.

• Resident Communication
  :
  Act as the main point of contact for residents, leaseholders, and contractors, addressing inquiries and concerns promptly and professionally.
• Information Management
  :
  Establish effective communication channels to keep all stakeholders informed about project schedules, access requirements, and timelines.
• Access Coordination
  :
  Coordinate access to properties with residents to ensure the smooth delivery of works (e.g., kitchen and bathroom installations) in occupied homes.
• Relationship Management
  :
  Build and maintain strong, trusting relationships with residents, treating them fairly and reasonably at all times.
• Problem/Conflict Resolution
  :
  Identify and resolve any conflicts or issues that arise between residents and the project team, mediating conversations to find mutually beneficial solutions.
• Documentation and Reporting
  :
  Prepare reports, manage information flow, and provide regular updates on resident engagement and relationship status to senior management.
• Community Engagement
  :
  Assist in implementing community benefit initiatives, such as local employment, training, and volunteering opportunities associated with the project.

• Experience
  :
  Proven experience in liaising with the public, ideally within social housing or domestic maintenance environments.
• Communication Skills
  :
  Excellent verbal and written communication skills, with the ability to manage challenging situations and expectations.
• Interpersonal Skills
  :
  Strong ability to build relationships with diverse groups of people and work collaboratively within cross-functional teams.
• Organizational Skills
  :
  Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently.
• Flexibility
  :
  Willingness to work flexible hours, including occasional evenings, to meet residents' needs.
• DBS Check
  :
  The role requires a Basic Disclosure and Barring Service (DBS) check at the offer stage.
• Driving License
  : A valid UK driving license and access to a car is often essential for travel between properties and sites.

PLEASE DO NOT APPLY IF YOU DO NOT HAVE PREVIOUS RLO EXPERIENCE

Directly if you are interested in this Resident Liaison Officer role in Leicestershire. You must have previous experience as an RLO and must have your own vehicle. Must be available immediately