Homelessness Officer​/Housing Support Officer FL

Homelessness Officer / Housing Support Officer FL

Job Title: Homelessness / Housing Support Officer

Pay Rate: £12.21 per hour

To provide high-quality housing management and housing-related support to individuals experiencing homelessness. The role focuses on ensuring accommodation is safe, secure, and well-maintained, while supporting clients to sustain their tenancy and progress towards independent living.

• Carry out regular health and safety checks of individual rooms and properties, ensuring compliance with required standards.
• Ensure accommodation provides a safe, secure, and well-maintained living environment.
• Identify, report, and follow up on repairs, hazards, and safeguarding concerns promptly.
• Sign up new clients into accommodation, clearly explaining their rights and responsibilities under tenancy or licence agreements.
• Complete full client inductions, including house rules, safety procedures, and behavioural expectations.
• Act as the first point of contact for accommodation-related matters, including:
  • Housing Benefit / Universal Credit advice
  • Rent arrears support and payment plans
  • Anti-social behaviour issues
• Deliver housing-related support to help clients sustain their accommodation, including:
  • Encouraging regular rent payments
  • Budgeting and money management
  • Maintaining their living space
• Work collaboratively with clients to develop and progress individual support/action plans.
• Support clients to achieve positive and sustainable outcomes, including moving into more permanent accommodation.
• Remain alert to the health, mental health, and wellbeing needs of clients.
• Manage challenging behaviour, conflict, and difficult situations calmly and professionally.
• Respond appropriately to incidents, safeguarding concerns, and crisis situations in line with organisational policies and procedures.

• Ability to manage challenging behaviour and conflict effectively
• Strong communication and relationship-building skills
• Organised, proactive, and able to work independently
• Compassionate, resilient, and client-focused approach
• Understanding of homelessness, housing support, and tenancy sustainment (desirable)