Service Delivery Officer Level 3 - RTB

Location: East Midlands

Contract Type: 12 months Fixed Term Post

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro-rata for part-time)

Location:Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role Why Join the Right to Buy Team?

The Right to Buy (RTB) team delivers an important statutory service, supporting eligible council tenants through the process of purchasing their home. The service manages applications through key stages of the RTB process, working within statutory requirements and timescales while providing clear and effective support to residents.

As a Service Delivery Officer Level 3, you will provide comprehensive business and administrative support to the RTB service. You will manage your own work streams, respond to customer enquiries, maintain accurate records and management information, and provide advice and guidance to customers, colleagues and partners. You will also support performance monitoring, project activity and improvements to systems and processes.

You’ll develop your understanding of the legislation, policies and procedures that underpin the service and use this knowledge to help resolve queries and ensure work is progressed accurately and within required timescales.

Why Apply?

• Join a specialist statutory service that has a direct impact on Nottingham residents.
• Develop knowledge and experience of Right to Buy legislation and housing services
  .
• Manage varied work streams and support residents through an important process.
• Build your skills in customer service, administration, performance reporting and case management.
• Contribute ideas and help improve processes, systems and ways of working.
• Work collaboratively with colleagues and other services while developing your own knowledge and experience.

If you’re organised, customer-focused and looking for an opportunity where you can develop specialist knowledge while making a positive difference to Nottingham residents, we’d love to hear from you.

About You The ideal candidate will have:

• Service awareness and ability to understand and begins to apply knowledge of statutory requirements and legislation in daily tasks.
• Undertakes structured research and analysis to support the resolution of moderately complex problems, using established procedures and guidance.
• Demonstrates drive and motivation and the ability to deliver against objectives whilst working under pressure.
• Solid working knowledge of Microsoft Office suite, capable of handling more complex tasks and supporting team activities with these tools. Experience and use of service specific IT software packages including case and document management systems.
• Experience of documenting processes and procedures with a commitment to the application of new technology & relevant new ways of working.
• Engages in cross-functional teamwork, fostering strong relationships and effective…