Practice Manager

North Buckinghamshire Primary Care Network – Practice Manager

The closing date is 09 January 2026

• Provide day‑to‑day leadership and line management for non‑clinical staff, fostering a positive and supportive culture.
• Oversee practice operations including reception, administration, appointments and workflow to maintain safe, efficient patient services.
• Lead on HR processes: recruitment, induction, rotas, appraisals, absence management and employee relations, supported by external HR where required.
• Manage practice finances in conjunction with the GP Partner: budgets, income and expenditure, payroll oversight, NHS and enhanced services claims and reconciliation.
• Ensure compliance with CQC, Health & Safety, data protection/IG, infection prevention and control and other statutory and contractual requirements.
• Support the GP Partner in delivering QOF, IIF and locally commissioned services, maximising quality and income while maintaining high clinical standards.
• Work collaboratively with the PCN (North Bucks PCN), ICB and wider system partners, representing the practice at relevant meetings and contributing to local initiatives.
• Lead on practice policies, business continuity plans and significant event/complaints management, ensuring learning and continuous improvement.
• Oversee IT systems (EMIS, Accurx, telephony and digital tools), ensuring effective use by staff and supporting digital access for patients.

Ashcroft Surgery is a well‑established, high‑achieving GP practice with a friendly person‑centred approach and a list size of approximately 4,800 patients.

• Proven management experience in a complex service environment (e.g. primary care, wider NHS, social care or similar).
• Strong people management skills, with experience of leading, developing and supporting teams through change.
• Good understanding of HR processes and employment best practice.
• Confident financial and business management skills, including budgeting and performance monitoring.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, patients and external stakeholders.
• Highly organised, able to prioritise and work under pressure while maintaining attention to detail.
• Confident IT user, comfortable with EMIS, Accurx, MS Office and digital tools.
• Previous experience working in a GP practice or primary care environment.
• Knowledge of GP contracts, QOF, enhanced services and PCN arrangements.
• Experience of CQC and clinical governance frameworks.
• Management/leadership qualification (e.g. AMSPAR, ILM or equivalent).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name:
North Buckinghamshire Primary Care Network