Test Centre Manager United Kingdom

Working Arrangements

• The Lerwick testing site is a pop-up site (not permanent) where the staff have to set up all testing kit beforehand, test candidate, and then set-down kit for storage.
• The Lerwick TCM position will require testing on Mid Yell every other month.
• Stating hourly rate is £15.36/hr
  
  Start date:
  
  asap
• Some local travel to other PPC’s or temporary locations may be required.
• A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
• Must be flexible and reliable - Saturdays and some evenings required.

• Act as Line manager for all test centre staff regarding employee relations, training & development, absence management and performance management
• Support the Regional Manager in recruitment issues and conduct staff interviews as required.
• Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required.
• Maintain and update local site administration and documentation.
• Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
• Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
• Create draft site staffing schedules, and collect test centre time keeping records, for communication to the Regional Manager
• Create and send other reports and information as requested by the Regional Manager
• Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and elevate issues to the Regional Manager as appropriate.
• Verify correct staffing levels are maintained according to plan and notify the Regional Manager of all staffing issues.
• Oversee overall day-to-day operation of the PPC, and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
• Monitor supplies inventory and order inventory when applicable within budget guidelines.
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint.

• Always provide a high level of customer service in the test centres
• Ensure candidate needs are met with understanding and respect.
• Maintain professional relationships with client representatives.
• Ensure equipment is operational and test stations are free of extraneous materials.
• Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
• Periodic download and review of examinations and test centre schedules
• Review test schedule and prepare for candidate(s), including those that may have special needs.
• Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures.
• As required, explain the test process to candidates and deal with other queries
• Understand testing needs and procedures for each client.
• Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard.
• Comply with all incident reporting and escalation procedures.
• If applicable, print and provide post-test score reports to candidates.
• If applicable, schedule appointments for possible call-in and / or walk-in candidates
• Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues.
• Maintain own competencies in all of the systems and procedures and request training as necessary.
• Adhere to all Company…