Business Administrator

Administration and Business Support - White House Care Home

White House Care Home is a modern, purpose‑built and luxury home nestled in the peaceful residential area of Letchworth Garden City. We’re proud to offer exceptional Residential, Nursing, Respite and Dementia care for up to 50 residents — always with warmth, respect, and a personal touch.

Role Overview
We’re looking for a Business Administrator with proven care home or healthcare administration experience to become the organisational heartbeat of our home. This pivotal role works hand‑in‑hand with the Home Manager, ensuring that every aspect of our operations runs smoothly and efficiently. You’ll lead on administration and business support, line‑manage our reception team, and act as the friendly first point of contact for residents, families, and visitors.

contract:
Full Time
Salary: £15.00 Per Hour
Shift Type:
Days
Contracted hours: 40 hours

• £15.00 per hour
• Company pension scheme
• Free onsite parking
• Paid DBS
• 5.6 weeks annual leave (based on a full‑time contract)
• Ongoing learning and career progression opportunities
• A positive, welcoming workplace culture where your contribution truly matters
• Access to an Employee Assistance Programme
• In‑house training and nationally recognised qualifications to support your professional growth

• First Impressions:
  Be the welcoming face for prospective residents and team members, creating a positive first impression and answering initial queries.
• Community Ambassador:
  Represent our care home with pride, giving tours to visitors and building strong relationships with the local community.
• Database Management:
  Oversee and maintain our enquiry database, ensuring all information is accurately recorded and readily accessible.
• Administrative Oversight:
  Manage all administrative systems, including residents’ agreements, team member contracts, e‑learning modules, and payroll, ensuring seamless operation and efficiency.

• Make an impact:
  Play a vital part in shaping the experience of our residents and team.
• Use your skills:
  Put your business administration expertise and organisation to work every day.
• Lead with confidence:
  Support and guide our Reception team within a collaborative management structure.
• Enjoy variety: A dynamic role with plenty of different tasks to keep things interesting.
• Grow professionally:
  Develop your career in a supportive, people‑focused environment.

• Purpose & Impact:
  You’ll play a key role in creating a welcoming, efficient, and caring environment.
• Growth & Support:
  We value your contribution and support your career development.
• Values‑Led Culture:
  We live by our five core values — Trust, Respect, Passion, Kindness, and Inclusivity — in everything we do.

You’ll be joining a values‑led care home that’s part of the Care Concern Group, a family‑owned provider with over 100 care homes across the UK. We’re expanding rapidly and are committed to delivering high‑quality care and support to our residents.

Ready to make an impact with your administration skills? Apply now to join our team and become an integral part of our care home. We look forward to hearing from you!