Part Time Reception and Support Assistant

Letchworth Reception & Support Assistant – Part Time

Salary – £24,000 – £26,000 pro rata

Hours – Monday to Friday, 25 hours per week (10am‑3pm)

Holiday – 22 days annual leave (excluding bank holidays) after 5 years’ service, increasing by one day per year up to a maximum of 5 days

Location – office based in Letchworth

We are TC Group, the fastest‑growing top 20 accountancy firm in the UK. As trusted business advisors, we provide tailored support and strategic advice to ambitious business owners. TC East in Letchworth is looking for a part‑time Reception and Support Assistant to join a friendly, dynamic team. The position reports directly to the Senior Operations and Finance Manager and is key to providing a welcoming first point of contact for visitors and callers while delivering efficient administrative support.

• Reception duties: Greet visitors, answer and direct phone calls, respond to basic enquiries, maintain a tidy reception area, manage incoming/outgoing mail and deliveries, liaise with the main building receptionist for visitors, client parking and deliveries.
• Administrative support: Assist with filing, scanning, photocopying, data entry, ordering office supplies, booking rooms and ensuring adequate equipment, diary management, maintaining client records, booking travel and accommodation, coordinate facility issues and health & safety compliance, ad‑hoc tasks, and cover for annual leave as required.

• Previous experience in reception, administrative or client‑facing roles.
• Handling telephone system, Outlook diaries and Microsoft Teams.
• Ability to prioritise tasks and manage time effectively.
• Strong interpersonal and communication skills.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams).
• Awareness of confidentiality, GDPR and professional conduct in the workplace.

• Confidence handling enquiries.
• Problem‑solving and proactive thinking.
• Remaining calm under pressure.

• Pension scheme
• Group life assurance (x4 salary)
• Additional holiday for birthday off or religious holiday exchange option
• Christmas period shutdown
• Social events
• Employee benefits portal – cashback and vouchers on everyday purchases
• Employee referral bonus
• Employee assistance programme
• Regular training and development – continuous development and support for professional qualifications and personal goals
• Volunteering opportunities – 7.5 hours per year for local charities or community
• Free eye test
• Annual flu immunisation & health check
• Family friendly policies
• Career prosperity programme
• Access to Private Medical Insurance (following completion of probation)

TC Group is growing and changing at a rapid pace. We are an ambitious group of people dedicated to creating a consistent, high‑quality experience for our clients. At TC East we pride ourselves on being approachable, knowledgeable, and committed to delivering a first‑class service to ambitious business owners. We value integrity, enthusiasm and teamwork – “Acting with integrity and enthusiasm, as part of a team, is the TC East way.”

We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates based in the UK and unfortunately we are unable to provide sponsorship.