Sales Order Processor

About the Role

Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we’ve been innovating for over 100 years with a clear purpose : to transform spaces and enhance people’s emotional and physical wellbeing. We care about you, each other, and what we do.

We have an exciting, permanent vacancy within our Global Customer Care Centre for a Sales Order Processor to join us. This is a full time position (Monday to Friday, 37.5 hours per week) with the benefit of hybrid working after the initial training period. You must be able to commute to our offices 3 days a week in Letchworth Garden City, Hertfordshire.

Job Opportunity

What you ll be doing

• As the first point of contact, you ll play an important role providing excellent customer service to new and existing customers as well as accurately recording customer requirements.
• Handling sales enquiries by phone, or email, managing the entire sales order process, liaising with Manufacturing, Logistics, Technical and Finance on the progress of orders, from initial receipt through to confirmation of payment and dispatch
• You ll be responsible for managing complex and bespoke orders for specific export markets, reviewing contracts, terms & conditions and facilitating the preparation of shipping, banking documentation and related paperwork, including Letters of Credit and Certificates of Origin
• Promoting point of sale activities, including new product launches, sales promotions and the sale of short rolls, accessories, obsolete or discontinued stock
• To record details of projects and market sectors on direct orders, providing good quality information for the Internal Sales Consultants – Project Coordinators
• Managing UK & Export sales orders, from the point of order through to dispatch, responding to all enquiries accurately, timely and in a professional manner.
• Maximising sales opportunities from inbound calls and proactive outbound customer contact.
• Actively promoting the awareness and use of Altro products in Construction and Transit.
• Identifying, developing and key account managing customers in designated markets, in order to grow sales and profitability.

Essential Skills

Qualifications :

• Good standard of education - GCSE / O Level English and Maths or similar
• Proficient in Microsoft Office suite, CRM / ERP systems and Social Media applications
• Languages desirable

Experience :

• Working in a busy customer service / sales environment, with experience of Export markets, Letters of Credit & related documentation
• Experience of working with Middle Eastern markets
• Experience of handling inbound calls, building and maintaining relationships, gathering and accurately recording relevant information
• Experience of making proactive outbound calls and initiating customer contact
• Internal / external sales background essential
• Used to working to targets, meeting and exceeding set KPI’s both individually and as a team
• Experience of working in a flexible environment, where the work tasks are adapted to the ever changing requirements of the business

Interpersonal Skills :

• Excellent commercial awareness and business acumen, with an understanding of sales techniques to boost sales
• To always be tenacious and self-motivated
• The ability to objection handle and influence a diverse range of customers through excellent communication skills
• Ability to prioritise workload, multi-task and use own initiative
• Ability to adapt to continual change in the working environment
• Able to demonstrate an excellent team working attitude in order to foster a fun and hardworking environment
• Present a professional image of self, the department and the Company at all times
• Takes ownership of continuous personal development

DE&I

We are pleased to be partnering with Inclusive Employers, who are experts on workplace inclusion. They are the first and leading membership organisation for employers who are committed to prioritising inclusion and creating truly inclusive workplaces.

Benefits

Holidays

We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don’t worry if you need a little extra... you can buy some…