Administrative Support

At Avail CPA, we believe great work happens through collaboration. With over 90 years of experience and a growing team of 160+ professionals across Alberta and British Columbia, we help our clients and communities thrive through expert advice, genuine care, and innovative solutions.

We’re looking for an Administrative Support Team Member to join our Lethbridge office. You’ll often be the first point of contact for our clients while also helping keep the day-to-day operations of the office organized and running smoothly.

If you’re friendly, organized, detail-oriented, and enjoy helping people, we’d love to hear from you.

What You’ll Do

Welcome clients and visitors and create a positive, professional first impression.

Answer and direct incoming calls and assist with general client inquiries.

Manage the reception area, mail, couriers, deliveries, and incoming client documents.

Maintain accurate client records and information in our systems.

Learn Team Members’ schedules and areas of expertise to help connect clients with the right person.

Handle client and firm information with discretion and confidentiality.

Communicate client questions or concerns to the appropriate Team Member.

Use Outlook, Teams, Word, Excel, Caseware, and other firm systems to manage tasks and information.

Provide day-to-day administrative support to Team Members and assist with additional tasks as needs arise.

Work collaboratively with the team to solve problems and keep the office running smoothly.

What We’re Looking For

Previous administrative, reception, or customer service experience is an asset

Strong communication and interpersonal skills

Excellent organization and attention to detail

A friendly, professional, and confident approach when working with clients

Ability to manage multiple tasks and priorities

Comfort using Microsoft Word, Excel, Outlook, and Teams

Strong judgment and discretion when handling confidential information

Willingness to learn new systems and take on new responsibilities

A positive, collaborative approach and willingness to help others

Accountability for your work and openness to feedback and continued learning

What We Offer

Competitive salary aligned with experience and responsibilities

Comprehensive benefits package, including medical, dental, and vision

Summer hours with four-day work weeks and Fridays off

Exceptional work-life balance and a supportive firm culture

A collaborative environment where connection, trust, and transparency matter

Training and development opportunities to help you continue building your skills and career