Endpoint Specialist Technician

Position Details

The University of Lethbridge Information Technology Services (ITS) department is seeking applications for an Endpoint Specialist Technician. This is a full-time, continuing position located at our Lethbridge campus. Preference will be given to candidates who will work full-time at the Lethbridge campus; however, some hybrid work arrangements for Alberta-based candidates may be arranged.
Responsibilities Include:

Designing and architecting virtual and physical desktop deployment solutions to meet business needs.

Campus wide administrative support of various end user and lab systems.

Monitoring of virtual and physical desktop systems including health, utilization, operation, application deployment and overall desktop performance.

System deployment, management, and monitoring software for desktops, currently Microsoft Configuration Manager.

The Endpoint Specialist Technician also provides Tier 2 support to the ITS Client Services team in the resolution of complex customer and desktop support requests.

This position maintains a very broad knowledge of many aspects of infrastructure including end user applications, networking concepts and practices and Windows Server operating systems. This position requires a high level of collaboration with other technical teams, particularly with the ITS Systems team in joint initiatives like Microsoft Configuration Manager, Azure, Autopilot, among others. As a result, this position is often responsible for troubleshooting and analyzing complex issues across the University’s systems and services.

This position provides strategic guidance for these technologies through independent initiative and regular collaboration with peers across teams, other institutions, and provincial, national, or other collaborative bodies. Position Qualifications

Bachelor’s degree in the field of computer science, software engineering, or a related field.

Demonstrated ability in architecting endpoint deployment and management solutions such as Microsoft Configuration Manager, Intune and Autopilot.

Experience administering Windows Server, Active Directory, and Group Policy.

Solid understanding of evolving technology and complex systems configurations.

Ability to quickly and logically troubleshoot problems. Ability to quickly access and assimilate new information.

Strong understanding of a wide variety of IT technologies and methodologies. Apple Device Management and/or Apple School Manager experience would be an asset.

Knowledge and experience with service management processes such as incident management, service request management, change management, etc.

Strong attention to detail in relation to configuration and administration of a large variety of systems.

Must possess strong coordination, organizational, written and oral communication skills.

Must be an innovative self-starter able to work with minimal supervision.

A valid unrestricted Class 5 Driver’s License with no more than 6 demerits and submission of a motor vehicle record (driver abstract) dated within 3 months of the posting close is required.

The successful candidate will be required to provide a satisfactory Criminal Record Check.

Starting Salary Range (at 1.0 FTE) $5,291.00 - $5,990.00 monthly Full Salary Range (at 1.0 FTE) $5,291.00 - $6,687.00 monthly (AUPE - Grade 12)