Junior Property Field Claims Adjuster AB

Junior Property Field Claims Adjuster (Lethbridge, AB)

SCM Insurance Services (SCM) – SCM Insurance Services and affiliates welcome applications from people with disabilities. Accommodations are available on request.

We are currently looking to add an Intermediate/Senior Property Field Claims Adjuster to our team. This role focuses on property field claims, advanced investigation, and customer service.

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
• Identify exposures, recommend reserves, prepare action plans, and negotiate fair and satisfactory settlements.
• Provide high level of customer service to clients and the insured throughout the claims process.
• Participate and share ownership and responsibility for after hours customer service requirements when required.
• Perform duties assigned in compliance with established work standards, policies and procedures.

• Completion of high school education; university degree or post-secondary education related to insurance will be given preference.
• Ongoing commitment to education and learning, preferably pursuing CIP designation.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, One Drive).

• Prior experience in desktop or field claims adjusting, in property.
• Equivalency in combination of education and experience will be considered.

• Proactive in finding resolutions with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause‑and‑effect dynamics.
• Strong people skills and bias toward building relationships with own team and claims stakeholders.
• Excellent customer service skills; ensures all inquiries are effectively dealt with in a timely manner.

• Effective written and oral skills, including listening, interviewing, negotiating.
• Demonstrated organizational skills with ability to prioritize and manage conflicting priorities.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities.

SCM Insurance Services (SCM) will not accept unsolicited resume submittals from third‑party recruiters. Agencies are requested not to contact SCM employees or managers directly to present candidates.

Mid‑Senior level

Full‑time

Finance and Sales

Insurance

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