Client Partner

Client Partner

Reporting to:
Customer Experience Director

Location:

Brighton or London (remote option available, within 2hrs from the Brighton office or London)

Salary: £84,000-£95,000 per annum depending on experience

Responsibility:
Overseeing business strategy and client service

We’re a dedicated Health and Pharma digital experience agency, collaborating with organisations around the world to create digital solutions that are truly aligned to their audience needs. Our services fall under three core pillars: strategy, user research and design.

In joining Graphite, you’ll become part of a creative and diverse team that genuinely cares — about our people, our customers, and the patients and healthcare practitioners that are impacted by the work that we do.

Through collaborative working and a commitment to continuously improving and developing our people and processes, we are able to make a measurable difference to people’s health and wellbeing through creating exceptional digital experiences.

We’re headquartered in Brighton, with our team working hybrid and remotely across the UK. Ad-hoc travel to London or Brighton will be required. Plus, to the US to support growth in that market.

We’re looking for someone who combines deep pharmaceutical and healthcare industry expertise with a strategic and analytical mindset. You’ll bring strong business acumen, first-class client service skills, and a confident leadership presence.

This is a new role  are looking for someone with at least 10-years’ experience across business consulting and client service, who can translate the value of business strategy to our clients; ensuring their digital transformational journey and product development life cycles are strategically driven.

You will be the strategic contact for Graphite's top-tier healthcare and pharmaceutical customers, leading senior client conversations and providing expert guidance on digital strategy from an organisational/account-based perspective - for global and local markets. You’ll help shape digital direction that aligns with business goals, customer needs, and compliance requirements — unlocking opportunities for impactful delivery and long-term account growth.

As Client Partner, you will bring a growth mindset to aid future scaling and play a pivotal role in supporting the growth and transformation of the agency - integrating business strategic foresight and client relationship mastery to drive innovation and measurable results.

You will work closely with new business and SLT on business growth, and oversee, manage, and support a growing team of business strategists and client service specialists, providing line management and training to ensure high performance and continued development.

You will be expected to generate around 40% of your time as billable revenue for the department.

• Collaborate with client stakeholders to understand business goals; translating complex problems into strategic solutions aligned with user needs.
• Develop actionable business strategies grounded in robust market/competitor analysis and regulatory requirements, leveraging industry sources, benchmarking, and best practice methodologies.
• Establish key performance indicators, metrics and measurement frameworks to evaluate the effectiveness of digital strategies, products and design systems - bringing outside best practice and perspectives to Graphite on illustrating ROI.
• Oversee the creation of strategic briefs and roadmaps that bring the business vision to life, aligning teams around a shared direction.
• Design and facilitate strategic workshops for senior clients - working alongside UX and design experts.
• Bring expertise in change management and the socialisation of harmonised, omnichannel approaches — supporting design system adoption, fostering alignment, and enabling scalable delivery.

• Lead strategic client engagements from pitch to delivery, ensuring satisfaction and long-term retention.
• Act as senior point of contact for key client accounts, building trusted relationships with our most key and senior stakeholders.
• Identify client growth opportunities to…