Customer Service Representative

Location: East Sussex

Customer Service Representative

Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.

You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

Benefits and Package for a Customer Service Representative:

Salary: £24,800

Hours:

37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours
Contract Type:
Fixed-term contract

Location:

Brighton - Hybrid 2 Days in office, 3 Days from Home
25 days annual leave plus bank holidays
Opportunities to grow your career
Enhanced maternity, paternity and adoption leave
Up to 3 paid days a year to volunteer at a charity of your choice
Medical cash plan

Key Responsibilities of a Customer Service Representative:

Handling inbound calls across a range of products
Putting customers first and using sound judgement to find the best solutions
Owning queries from start to finish
Spotting opportunities to improve how they work
Collaborating with the wider Customer Services team

Key Skills and Responsibilities of a Customer Service Representative:

A customer-first mindset and creative problem-solving skills
Excellent communication and attention to detail
Strong interpersonal skills and the ability to work independently
Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
Previous experience in delivering exceptional customer service

If you are interested in this position as a Customer Service Representative and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)