Operations Lead - ProExec

An excellent opportunity has arisen for an experienced insurance operations professional to join our Specialty business unit, leading day to day commercial operations for our Professional and Executive Risk (Pro Exec) team.

Lockton Pro Exec offers clients strategic partnership that understand their business needs, actively manages risks, and empowers clients to foresee challenges and seize opportunities. We deliver tailored coverage for clients’ professional, executive, financial and cyber risks.

Support the Chief Operating Officer in delivering the operational strategy for the Pro Exec division, maximising efficiencies, contributing to the division growth agenda through, and supporting the implementation of changes and improvements.

• Managing operational KPIs and KPI reporting (debiting performance, contract certainty, cover performance, DCS)
• Managing the relationship with processing teams (TSG) – ensuring effective handover, minimising rejections
• Attending to IBA credit control and bad debt meetings, escalation point for issues and query management
• Being the first point of call for broking teams escalating issues with service
• Leading in creating client onboarding plans for their areas
• Managing contract wordings clauses and London market requirements – use of artificial contract builder by broking teams
• Leading on Insurance Premium Tax issues
• Completing exception reporting – including not renewed, PPW and NOC oversight
• Dealing with account opening issues and sign off
• Dealing with premium finance

• Proven experience in managing insurance operations
• Strong understanding of the end-to-end insurance lifecycle (placement, binding, invoicing, premium processing, claims interface)
• Excellent stakeholder management and communication skills — able to collaborate effectively across broking, finance, and operations teams
• Demonstrated ability to analyse performance data and produce meaningful operational reports
• Proven problem-solving skills with the ability to identify process inefficiencies and implement improvements
• Detailed knowledge of regulatory and compliance requirements relevant to insurance operations (FCA, Lloyd’s, GDPR)