Student: Gaming Ambassador

Job Summary

• High School Diploma or High School Equivalency Diploma required.
• Previous experience in a guest service position preferred.
• Must possess basic math skills, previous money handling experience is preferred.

20-40

You must be a current UK student to apply for this position. This position is located off campus with a local Lexington employer and is not affiliated with UK.

Come be a part of our REDDY team! With Competitive pay and great benefits to get you on the fast track! Come join our Red Mile team, where members are driven by their desire to create outstanding experiences for both our patrons and fellow employees. We pride ourselves on being a part of an organization whose focus is to bring world‑class entertainment to those living in and visiting the “Horse Racing Capital of the World.”

If you aspire to create memorable experiences, we invite you to explore our exciting and dynamic career opportunities.

Essential Duties

• Continually educates and answers patrons’ questions about HHR terminals, functions payouts and handicapping.
• Consistently walks designated zone to ensure upmost guest service and that the HHR terminals are functioning correctly.
• Ensures that Instant HHR Terminals are filled with ticket paper to minimize down time.
• Participates in jackpot payout process in accordance with Red Mile policies on payout procedures when necessary.
• Notifies tech or leads of any terminal malfunctions.
• Records transactions of malfunctioning terminals; documenting all terminal transactions in the M.E.A.L. book.
• Notifies Leads or above of guest disputes and guest needs.
• Notifies Lead or above of any suspicious activity on Instant HHR Terminals.
• Maintains current knowledge of policies and procedures.
• Promotes departmental and Red Mile promotions with all guests.
• Promotes positive guest interactions through prompt, courteous, and efficient service while displaying the Red Mile Service Standards.
• Maintains the cleanliness of the wagering floor by clearing refuse and pushing in terminal chairs.

Summary

HHR Ambassadors are responsible for promoting a clean, safe, friendly and fun environment for our guests for an overall outstanding gaming experience. HHR Gaming Ambassadors provide minor repair work to clear HHR (Historical Horse Racing) machine malfunctions, working closely with the HHR department as needed.

Company Benefits Include

• 401K savings and retirement plan with company match
• Health, Dental and Vision Insurance
• Complimentary Short Term, Long Term and Life Insurance
• Employee Assistance Fund and Employee Assistance Program
• Paid Time Off
• Fun Team Member Events
• Team Member Recognition Program
• Free Uniform
• Promotions, additional opportunities and the chance to further your professional development
• Discounts on meals and Starbucks drinks

Skills / Knowledge / Abilities

• Basic computer skills are required; must be able to operate Historical Horse Racing Terminals with minimal to no supervision.
• Reading ability required; must be able to read and complete standard forms.
• Candidate will have strong interpersonal skills, enjoy and create a team environment.
• Must be able to communicate in English;
  Bilingual in Spanish a plus.
• Able and willing to work cooperatively with other team members.
• Must be able to work weekends and holidays, as well as flexible shifts and hours due to business needs.
• Must demonstrate excellent guest service skills; position requires constant interaction with guests.

Physical Requirements

The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is required walk and or stand for long periods of time and occasionally use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear.

Final…