Call Centre Advisor

Part-Time Call Centre Advisor

Location:

Tamworth, hybrid after probation

Temp to Perm role to start in Jan

Hours:

Flexible shifts, approx. 20-25 hours per week Salary:
Competitive hourly rate + performance bonuses

We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Part-Time Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction.

• Answering customer calls in a professional and friendly manner
• Resolving queries efficiently and accurately
• Providing product / service information to customers
• Logging details of calls into our system
• Escalating issues to the relevant department when necessary

• Strong communication skills, both verbal and written
• Ability to multitask and work under pressure
• Positive attitude and willingness to learn
• Basic IT skills and familiarity with call centre systems (training provided)
• Previous customer service experience is desirable but not essential

• Flexible working hours to fit around your schedule
• Comprehensive training and ongoing support
• Opportunities for career progression within the company
• Friendly team environment