Care Coordinator - Area Service Manager

To organise and supervise the delivery of home care support services to Service Users in their own homes. To work in a flexible and reliable manner in response to the needs of the service. To manage a team of Home Care Assistants. To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards. To ensure that a quality care service is delivered to all Service Users.

To work within GDPR legislation.

• Accept, allocate and process referrals for new care packages
• Accept and process changes and amendments to existing care packages
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
• Monitor and report changes in Service User condition to key worker
• Organise and lead staff meetings
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
• Participate in the out of hours cover rota - excellent on-call rate paid
• Undertake Service User assessment and risk assessment for Service Users
• Maintain accurate and confidential records in accordance with company policy
• Assist with the monitoring an evaluation of service provision
• Assist Registered Manager in the recruitment of domiciliary care workers
• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
• Assist the Registered Manager and Human Resources Manager in processes, when required
• Provide care package to Service Users in an emergency situation
• Participate in mandatory training as required
• Ensure area PMMRs are within company benchmark
• Ensure Services are managed in compliance with RQIA standards
• Ensure an effective, safe and well led service delivery
• Cover the on‑call phone on a rota basis

• Good numeracy and literacy skills
• Minimum of QCF Level 2 in Health and Social Care
• At least 12 months’ experience in a care setting
• Experience of coordinating rotas
• Experience of managing staff
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
• Enhanced AccessNI
• Right to work in UK
• Excellent communication skills, written and oral
• Ability to respond to sudden changes in service delivery requirements
• High standard of accuracy
• Ability to problem solve and exercise judgement
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work cooperatively and effectively as part of a team
• Ability to plan and prioritise workload in a highly organised way
• Flexibility in working hours to respond to business needs
• Car driver with vehicle appropriately insured for business use
• Flexibility to work in other NWCare branches to meet business needs
• Participate in the out of hours on‑call rota
• QCF Level 3 in Health and Social Care or equivalent or above
• Previous experience as an Area Service Manager/Care Coordinator

NWCare is an equal opportunities employer.

Location:

Ballykelly, Limavady. Salary: £30,000 plus per annum to include mileage and excellent on‑call allowance. Contract Type:
Permanent. Weekly hours: 37.5. Worktime: 09:00 - 17:00.

Area:
Derry or Londonderry. Closing date: 30 Dec 2025.