Warranty Assistant
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Administrative/Clerical
Data Entry, Office Administrator/ Coordinator
Job Description & How to Apply Below
Performs all activities relative to the warranty claims process.
ROLE AND RESPONSIBILITIES- Analyzes claims to determine warranty eligibility and submits information to manufacturer for reimbursement consideration
- Codes warranty claims accurately and efficiently to ensure a high claim acceptance rate
- Maintains accurate records of all warranty claims with manufacturer credit statements and documents all claims activity
- Reconciles outstanding warranty claims with manufacturer credit statements and documents all claims activity
- Investigates outstanding claims and submits an appeal to manufacturers for payment when necessary
- Confers with various departments and manufacturers in order to complete the warranty claims process
- Establishes and maintains positive working relationships
- Updates warranty department manuals as needed and suggests process improvements
- Receives and carries out instructions
- Maintains regular and predictable attendance
- Performs other duties as assigned.
- Excellent verbal and written communication skills
- Possess ability to react to changing priorities and deadlines
- Proficient with Microsoft Office Suite or related software
High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and expertise.
PHYSICAL REQUIREMENTS- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 35 lbs. at times
Hourly
Full-Time/Part-TimeFulltime
Regular/TemporaryRegular
Shift ScheduleMonday - Friday 7am to 4pm
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