Admin Assistant​/Call Handler

Call Handler - Temporary 12‑Week Assignment ⭐

📍

Location:

Lincoln
💷 Pay Rate: £12.21 per hour
🗓 Assignment Type:
Temporary - 12 Weeks

Are you an organised, confident communicator who enjoys helping people and keeping operations running smoothly?
We're looking for a Call Handler to join a busy and supportive team in Lincoln.

This role is perfect for someone who thrives in a fast‑paced environment, enjoys solving problems, and takes pride in delivering outstanding customer service.

🌟 What You'll Be Doing

📞 Delivering Exceptional Telephone Support

Providing a professional, friendly and understanding service
Handling queries, appointment changes, cancellations and general information requests
Communicating clearly with callers and internal colleagues

📅 Coordinating & Managing Appointments

Scheduling routine and priority appointments
Tracking individuals through their booking journey
Helping prevent delays by keeping workflows organised and up-to-date

🗂 Maintaining Accurate Information

Updating records on internal systems
Ensuring data is accurate, timely and compliant with internal guidelines
Following booking rules, processes and timelines

🏢 Supporting Daily Office Operations

Providing reception cover when needed
Sorting mail, photocopying, filing and general admin duties
Assisting with onsite enquiries and resolving issues when possible

👥 Team Support & Training

Assisting with the onboarding and guidance of new team members
Collaborating effectively with colleagues across departments
Suggesting and contributing to service improvements

💼 What We're Looking For

✨ Experience

Customer service or office‑based experience
Comfortable working in a busy, fast‑paced environment
Confident using Microsoft Office, especially Excel and Outlook

✨ Skills & Qualities

Excellent verbal communication
Strong customer care approach
High attention to detail and accuracy
Ability to prioritise tasks and use initiative
Flexible, adaptable and calm under pressure

🌈 You'll Be Great in This Role If You Are:

Friendly, supportive and customer‑focused
Able to handle fast‑paced telephone work
Organised and proactive
Approachable and professional
Motivated to deliver high‑quality service

📌 Additional Information

This role involves:

Working at a computer for extended periods
Handling high volumes of calls daily
Occasional exposure to challenging or emotional conversations
Potential travel to other local sites for meetings or training

⭐ Why This Role Matters

You will play a key role in ensuring people receive timely communication, clear information and a positive, supportive experience throughout their booking journey. Your work truly makes a difference.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website