Build Aftercare Assistant

New Build Aftercare Assistant

Peterborough, Boston or Lincoln (Hybrid)

£28,200 per annum

Join Amplius as a New Build Aftercare Assistant! You’ll help ensure a seamless, customer‑focused service during the defects liability period, providing essential administrative support, coordinating warranty claims, managing communications, and acting as a central point of contact for both internal and external stakeholders. If you’re organised, proactive, and passionate about delivering excellent customer service, we’d love to hear from you.

Salary : £28,200 per year

Contract :
Permanent, part time

Your week : 20 hours across Monday to Friday - daily hours to be confirmed at interview

Location : Hybrid, with a regular presence in either our Peterborough, Boston or Lincoln office

• Provide comprehensive administrative support to the Aftercare Team, including managing communications, data entry, and CRM updates.
• Coordinate meetings, documentation, and minute‑taking for internal teams, external partners, and Developer performance reviews.
• Take ownership of administration tasks related to the defects liability period and warranty claims.
• Maintain strong relationships with internal departments and external stakeholders to ensure smooth processes and excellent customer service.
• Assist with customer enquiries, complaints, and call handling, ensuring empathetic and professional responses.
• Support financial processes, including raising and managing purchase orders and coordinating shared ownership repairs funds.
• Monitor customer feedback, track performance, and contribute to process improvements to enhance satisfaction and operational efficiency.

• Experience in administrative, customer‑facing roles, with strong organisational and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and knowledge of CRM systems, preferably Microsoft Dynamics.
• Excellent verbal and written communication skills, with a professional, empathetic, and customer‑focused approach.
• High attention to detail, accuracy, and a proactive problem‑solving mindset, able to work independently or collaboratively.
• Integrity, resilience, adaptability, and commitment to continuous learning and improvement in a team environment.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing : 11th January 2026

Interviews : 19th January 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the us and we’ll be in touch to support you with any questions, queries or conundrums.