GP Receptionist - Part Time

We are looking to recruit an enthusiastic and hard-working Receptionist to join our friendly GP Practice team based in Bracebridge Heath, Lincoln.

To act as a mediatorbetween the clinicans and the patients and as an office organiser who manages thecrucial data regarding the health of patients within the practice.

Receive, assist anddirect patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

The Heath Surgery is located close to Lincoln and provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service.

We are a well established practice having served both the Bracebridge Heath and St Catherines areas for many years.

1.Receivepatients requests for advice and assistance on the telephone or face to facein a prompt, friendly and efficient fashion.

2.Use thecomputerised appointments system (awareness of manual systems should the computer go down) to make appointments for patients with the medical staff.

3.Using yourown judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptivemanner.

4.Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors.

Ensure procedures are completed.

5.Advise patients of relevant charges for private (non General Medical Services) services, and deal with payments according to practice procedure.

6.Enterrequests for home visits into the visits section of the computer system statingall relevant information, and where necessary inform the doctor.

7.Ensure accurate message taking for GPs and Nurses and communicate effectively.

8.Ensure that repeat prescriptions are prepared and ready for collection within twoworking days. Regular daily checking ofemails and the internet order line.

9.Ensure reception and waiting areas are kept neat and tidy. Waiting room displays should be up to dateand reviewed on a regular basis for good patient communication.

10. Service refreshments and prepare for meetings, when required.

11. Report any significant events, incidents and complaints to the Practice Manager, following practice protocols.

12. Photocopying and emailing of information as necessary to support the administration of the practice.

1. Ensuring stationery levels are maintained andshortfalls reported to the Practice Manage.

15. Any other duties fitting of this post.

1 Ensure total familiarity with the appointment systems including regular and incidental variations.

2

Book appointments and recalls ensuring sufficient information is recorded to retrieve the medical record.

1.Open up premises at start of day andmake all necessary preparations to receive patients. This includes switching on the check-inscreen and PowerPoint presentation on the television.

2.At the end of day, switch off check-in screen, television presentation and ensure the building is secured and lights off. Theburglar alarm must be set before leaving. Security procedures must be followedto secure reception office and building

3

Monitor the effectiveness of the computer system and report any problems or variations to the Practice Manager.

• Knowledge and Experience
• Previous experience of using Systm One Clinical System.
• Comfortable and experienced in using Windows based programmes.
• Confident in the use of Word/Excel.
• Previous experience working as GP Receptionist.
• Skills and Qualities
• Pleasant disposition.
• Confident manner when dealing with public.
• Ability to remain calm under pressure.
• Accurate.
• Discreet.
• Enjoys working as part of a team and with the public.
• Works efficiently.
• Reliable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.