Call Handler

Belmont Recruitment is currently seeking an experienced Call Handler to join a busy outpatient appointment service within a large NHS organisation in Lincolnshire.

Key Responsibilities

* Managing and booking outpatient appointments in line with national RTT and Cancer Waiting Time targets

* Tracking patients along their care pathway and proactively managing waiting lists

* Providing a high-quality, professional telephone service to patients, clinicians and internal teams

* Using patient administration systems (e.g. Care Flow PAS) to maintain accurate and timely data

* Liaising with clinical teams to resolve booking issues and prevent breaches

* Managing appointment cancellations, changes and non-attendance in line with policy

* Supporting outpatient clinics and assisting with reception duties when required

* Identifying potential breaches and escalating appropriately

* Supporting the training and day-to-day guidance of new or junior staff

Requirements:

* Experience in a customer-focused or administrative role within a busy environment

* Excellent telephone manner and communication skills

Location - Lincoln County Hopsital

Hours - 9am to 5pm, Monday to Friday

If this role would be of interest to you, please apply with an up to date CV ASAP