IT Support Team Leader

About the role :

At Lincolnshire Co-op, we’re proud to be a long-standing, community-focused organisation, bringing together ideas, energy and resources to make life better in our communities. Our Support Centre in Lincoln is the operational heart of the Society, home to specialist teams who work behind the scenes to support colleagues across all our trading areas.

We’re now looking for an IT Support Team Leader to join our IT Service Operations function, leading the team that provides essential day-to‑day support to colleagues across the Society.

As IT Support Team Leader, you’ll lead and manage the IT Support team, ensuring colleagues receive a reliable, responsive and high‑quality support service. You’ll oversee the resolution of critical incidents and escalated issues, analyse records and logs to identify underlying trends, and take a proactive approach to system monitoring to prevent issues before they impact the business.

Alongside operational leadership, you’ll play a key role in maintaining and developing the IT knowledge base, supporting training and project rollouts, and providing remote support to the Implementation and Projects teams. This role combines technical expertise, people leadership and a strong focus on customer service.

For a full list of duties and responsibilities, please refer to the full job description which is available as a download on this page.

You’ll bring experience of working within an IT support environment, with the confidence and capability to lead a team in a busy, service‑focused setting. Previous leadership experience is desirable, and you’ll be comfortable managing incidents, supporting colleagues and maintaining high service standards.

You’ll have excellent communication skills, both written and verbal, and the ability to explain technical issues clearly to a wide range of audiences. You’ll be proactive, resilient and adaptable, able to work on your own initiative and respond positively to change.

You’ll have experience using technologies such as Azure and remote desktop software, along with a genuine passion for customer service and an active interest in IT. Experience working within a multi‑site organisation and / or a retail environment is highly desirable.

You’ll also hold a full UK driving licence and have access to a vehicle for business use.

In addition to working for a successful co‑operative business, we offer our colleagues fantastic benefits, including :

• 30 days annual leave (including bank holidays) (pro‑ratio)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work