Facilities Operations Manager

Facilities Operations Manager (Hard FM) – Lincoln

The Facilities Operations Manager is a pivotal role responsible for driving new business growth within the facilities management sector (scheduled and reactive) and ensuring the successful delivery and management of resulting contracts. The successful candidate will leverage their industry expertise and network to win new commercial clients and subsequently lead the operational execution and financial performance of these maintenance contracts.

• New Business Acquisition:
  Identify, target, and secure new long–term facilities maintenance contracts across the commercial retail/hospitality sector.
• Pipeline Management:
  Develop and maintain a robust sales pipeline, actively tracking prospects through all stages, from initial contact to contract close.
• Bid & Tender Management:
  Lead the preparation, submission, and presentation of professional and competitive bids and tenders for facilities maintenance services.
• Client Relationship Building:
  Establish and nurture strong, professional relationships with potential and existing commercial clients and key decision–makers.

• Contract Mobilisation:
  Oversee the smooth and efficient mobilisation of all new facilities maintenance contracts.
• Operational Delivery:
  Ensure all scheduled preventative maintenance (PPM) and reactive maintenance works are delivered to the highest standards, on time, and within budget across all client sites.
• SLA & KPI Management:
  Continuously monitor and report on contract performance against agreed–upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Team & Subcontractor Management:
  Manage and coordinate in–house maintenance teams and a network of specialist subcontractors to ensure efficient service delivery.
• Health & Safety:
  Ensure all operational activities comply with relevant Health & Safety legislation and company policies.

• Budget Oversight:
  Manage contract budgets, control operational costs, and identify areas for cost–saving without compromising service quality.
• Financial Reporting:
  Produce accurate and timely financial and operational reports for both clients and internal stakeholders.
• Contract Review & Renewal:
  Conduct regular client performance reviews and strategically plan for contract extensions and renewals.

Essential

• Proven track record in a business development or sales role within the facilities management or building services sector.
• Extensive operational knowledge of both scheduled (PPM) and reactive maintenance across multi–site commercial portfolios (especially retail/hospitality).
• Strong commercial acumen with experience managing multi–site contracts, budgets, and P&L responsibility.
• Exceptional negotiation, communication, and presentation skills (both written and verbal).
• Proficiency in managing contract SLAs, KPIs, and using relevant CAFM (Computer–Aided Facility Management) systems.

Desirable

• Established network and contacts within the UK retail, hospitality sectors.

• Proactive & Hunter Mentality:
  Driven to actively seek out and close new business opportunities.
• Leadership:
  Ability to motivate, manage, and coordinate operational teams and subcontractors.
• Client–Focused:
  Dedicated to delivering exceptional customer service and fostering long–term client loyalty.
• Problem–Solver:
  Highly adept at managing unexpected reactive issues efficiently and effectively.