Customer Consultant

About Us

The Body Shop was founded by Anita Roddick in 1976 with a vision of business as a force for good. For over 40 years we have been pioneering cruelty‑free beauty, empowering people and enriching our planet. We champion activism, ethical sourcing, and authenticity.

As a Customer Advisor, you will offer personalised advice on our products and philosophy, help customers find the best products for their needs, and support store management in driving sales and profit through exceptional customer service.

Offer advice to customers, learn our product line, recommend suitable vegetarian/vegan options, and actively engage customers.

• Learn and understand our products and their natural, ethically sourced ingredients.
• Gain insight into customer needs and recommend appropriate products.
• Support store management in driving sales and profit through outstanding service.

• Interests in connecting with customers to drive engagement.
• Open availability for evenings, weekends, and holidays.

• Comprehensive onboarding and training.
• 50% discount on regular products and 30% on gifts.
• Free products when new launches happen.
• Volunteer time for causes that matter.
• Connection opportunities with Community Partners.
• Green Apron uniform to express individuality.
• Career growth opportunities.
• Support for inclusion and belonging networks.

• Collaborative skills
• Personal conduct
• Commerciality
• Purpose

Entry level

Full‑time

Other