Expert Field Service Technician Heights

Job Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key

Benefits

Exciting Opportunity with Comprehensive Benefits

• Take Home Vehicle:
  Provided exclusively for company use, ensuring convenience and efficiency in your daily tasks.
• Day One Benefits:
  Access your medical coverage and 401k plan right from the start of your employment, ensuring your health and future are prioritized immediately.
• Competitive Vacation Time:
  Enjoy 4 weeks of vacation time, allowing ample opportunity for rest and recreation.

Job Summary

The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).

Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has ability to lead/coach/guide/motivate

Requirements

• Some travel required- 10-15%
• Work within Los Angeles area

Driving Requirements

• Ability to obtain and maintain privileges to drive a company vehicle
• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• Driver Certificate of Violations
• Driver Statement of On Duty Hours Road Test o Copy of Driver’s License
• Copy of Medical Certificate

High Impact Behaviors

• Continuous Professional Development:
  Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork:
  Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance:
  High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements

• HS diploma or equivalent
• Technical military background
• Tech Cert, Degree or industry specific license(s)

Experience Requirements

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience
• 5 to 7 years of technical work experience

Skill Requirements

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision and provides coaching/training to junior-level technicians
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical…