Applications Analyst I​/II

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE:
This position may not be performed remotely from California or New York City, NY, nor can SPP sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. Compensation Information

Applications Analyst I Pay Range: $64,060 – $78,465

Applications Analyst II Pay Range: $77,900 – $99,325

Overview

The Applications Analyst I/II is responsible for the support, maintenance, and performance of computer applications and databases that enable the daily operations and services of Southwest Power Pool (SPP). These systems are critical to market operations and grid reliability, with significant economic impact and implications for the safety of life and property. Ensuring accurate, reliable, and secure system performance is essential.

Across all levels, this role applies business and technical expertise to troubleshoot software issues, support end users, and maintain system stability. Analysts collaborate closely with internal departments, IT teams, and external vendors to ensure business needs are met while maintaining operational excellence.

As analysts progress from Level I to Level II, they take on increasing ownership, technical depth, and responsibility. This includes developing system improvements, supporting process optimization efforts, providing guidance to team members, and contributing to the ongoing enhancement and reliability of supported applications.

Core Responsibilities

• Install, configure, maintain, and support assigned application systems.
• Monitor, investigate, and resolve system issues to ensure optimal performance and reliability.
• Respond to and remediate customer-reported issues in a timely manner.
• Participate in a 24/7/365 on-call rotation.
• Engage in SDLC and project lifecycle activities including requirements, design, testing, environment support, and release deployment.
• Create and maintain technical documentation.
• Recommend and implement system, process, and documentation improvements.
• Develop and maintain understanding of business and technical requirements for supported systems.
• Collaborate with internal teams and external vendors to support system functionality and enhancements.
• Ensure compliance with corporate policies and regulatory requirements (SOC1, FERC CIP).
• Level II:
  Develop centralized, efficient methods for managing systems to minimize downtime, utilizing IT standards; provide guidance to other members of the Applications Teams based on experience.

Required Qualifications (by Level) Applications Analyst I

• Bachelor’s Degree in Computer Science, Information Technology, related…