Business Analyst

About the job Business Analyst

Business Analyst

To provide Business Analysis on the more complex City Council projects and programmes. The role will also support Assistant Business Analysts.

• Act as Business Analysis lead on the more complex City Council transformation projects and programmes

• Lead and deliver all aspects of complex strategic improvement and change activity in a defined functional discipline or cross-business process
• Identify opportunities to capitalise on existing or emerging technologies to meet customer needs

• Identify the best‑fit business analysis approach such as Lean, six sigma etc. to ensure business analysis outputs meet the needs of programmes and projects. Advise Assistant Business Analysts on this where needed
• Take full responsibility for the business analysis phase of the project lifecycle and act as a key contact for customers and senior managers throughout this phase
• Assess complex customer activities to identify opportunities to streamline processes to deliver added value, reduce costs or maximise project benefits
• Challenge non‑fact based decisions and create both innovative and disciplined ways of working
• Complete comprehensive, cross‑functional as‑is business process documentation to identify current processes and responsibilities as well as more effective, efficient to‑be processes to allow customers and stakeholder to visualise and understand suggested improvements
• Produce detailed documentation such as statement of requirements to fully capture customer requirements
• Use a variety of documentation methods and templates to ensure requirements are captured clearly and without risk of ambiguity. Take ownership of these documents to ensure they remain fully fit for purpose

• Present business analysis findings to the customer, key stakeholders and senior management
• Take accountability for final customer sign off of business analysis activities.
• Liaise with technical design professionals to ensure proposed solutions meet with customer requirements and expectations
• To lead on embedding a 'business improvement' way of working at all levels of the organisation that delivers sustainable improvement including improved customer satisfaction, increased revenues and decreased costs
• Demonstrate the value of using 'business improvement' techniques by helping people to understand what and how they will help them to achieve their goals
• Lead on continually reviewing internal business analysis practices to ensure they are fit for purpose, in line with industry best practice and delivering exceptional outcomes for customers and stakeholders
• Support or, where required, lead on the production of business cases to ensure proposed programmes deliver best value
• Lead on the delivery and documentation of post implementation benefit reviews
• Develop and maintain an excellent relationship with key internal/external customers and suppliers as appropriate for on‑going improvement initiatives/activities
• Provide support and occasional supervision to Assistant Business Analysts and other junior team members
• Manage personal workload and schedules to ensure activities meet customer expectations, business drivers and do not put project or programme delivery timescales at risk
• Identify and assess changes to national, regional and local legislation and policies and understand and explain the impacts of these changes on the business environment / processes as well as contributing to the development of local policy

• Ensure that appropriate arrangements are in place to provide for a positive work/life balance both in terms of personal workload and that of direct reports

• Undertake, where required, other responsibilities and duties including work related to all areas of business, on behalf of the organisation, where this is commensurate with the grade of the post. This may entail working from other locations

• Will be responsible for supervising junior project team members including coordinating operational tasks, coaching and mentoring, and providing feedback on performance

• Being fully…