Account Manager - MSite

Join us at MSite by Infobric!

Ask anyone who works in construction, and chances are they have been through at least one of our biometric turnstiles. We take pride in helping to make the UK’s third largest industry, construction, a safer place for its 3 million+ workers. From software developers and QA to sales and operations, we’re a growing team. If you embrace challenge and strive to bring your best self to work every day, you’ll fit right in at MSite.

You will play a key role in driving new business acquisition.

• Build strong knowledge of customer organisations, stakeholders, and strategic goals.
• Develop long‑term relationships across all levels, aligning customer needs with MSite’s roadmap.
• Drive account growth through expansion, upselling, and structured account plans.
• Provide expert product knowledge, demonstrations, and support for adoption.
• Deliver accurate pipeline reporting, forecasting, and financial control.
• Manage contract renewals, uplifts, and risk/opportunity escalation.
• Ensure proposals follow process and coordinate with Operations on non‑standard requirements.
• Oversee product demos, trials, training, and site‑level adoption.
• Monitor customer utilisation, feedback, and satisfaction, acting as customer advocate.
• Stay informed on product releases, support testing, and communicate updates.
• Collaborate with internal teams (Service Desk, Operations, Customer Success) for issue resolution and best practice.
• Produce case studies and insights highlighting customer value and success stories.
• Hold regular governance meetings, performance reviews, and maintain senior‑level relationships.
• Provide monthly reports and recommendations to drive improvements.
• Support Marketing with PR, case studies, and customer communications.
• Continuously develop market knowledge of construction and digital solutions.

• 3+ years in Account Management / commercially focused Customer Success role.
• Strong track record with C‑Suite executives.
• Knowledge of the construction industry and digital transformation.
• Skilled in data analysis and reporting for decision‑making.
• Effective communicator across varied audiences.
• Construction or digital solutions knowledge desirable.
• Confident using CRM systems and sales engagement tools.

• Be part of a team creating impact in one of the world’s largest industries.
• Opportunity to grow and develop in a fast‑growing tech company that has begun its international expansion.
• Supportive colleagues and a dynamic and innovative work environment.
• Flexible working model – you belong to our Liverpool offices where you spend most of your time, but if you need to work remotely, there is an option.
• Company events, after works, and of course our Swedish tradition "Friday Fika". We enjoy having a good time together!
• Great benefits package – we’ll take care of you!

Click the Apply Now! button to send us your CV.