Prison Custody Officer; PCO - HMP Forest Bank

Please note: This role is not eligible for sponsorship under the Skilled Worker visa route in line with current UK immigration rules.

SECURE THE PRESENT, SHAPE THE FUTURE - Transform Lives
as a Prison Custody Officer!

As a Prison Custody Officer, you’ll play a crucial role in maintaining safety, security, and order within our prison facilities. This is more than just a job – it’s a meaningful opportunity to support rehabilitation, ensure justice, and contribute to the wider community.

If you're pursuing a career with meaning, we welcome you to apply for the position of Prison Custody Officer at HMP Forest Bank

Your responsibilities will include:

• Maintaining a secure and disciplined prison environment

• Supervising daily routines, prisoner movements, and scheduled activities

• Escorting prisoners securely within and outside the facility

• Responding calmly and professionally to challenging or high‑pressure situations

• Supporting rehabilitation initiatives and encouraging positive behaviours

• Building respectful, professional relationships with prisoners to promote a safer, more supportive atmosphere

There’s no such thing as a typical prison officer. Our team is made up of people from all walks of life – whether you’re a parent, former teacher, retail worker, member of the armed forces, or simply someone who thrives on helping others.

Whatever your background, if you’re a natural people person with strong communication skills, self‑confidence, empathy, and resilience, we want to hear from you.

You’ll be working with individuals who may be at the lowest point in their lives. No matter the challenge, you'll be expected to build constructive, positive, and professional relationships based on fairness, consistency, and respect.

Teamwork plays a vital role in this environment. You’ll need to be fully committed to supporting your colleagues and understand the importance of acting as one team to keep the prison safe – for staff, visitors, and prisoners alike.

To thrive in this role, you’ll need to demonstrate:

• Calm Under Pressure – Manage high‑stress or unpredictable situations with a level head

• Empathy & Respect – Treat everyone with dignity, regardless of their circumstances

• Strong Ethics – Maintain fairness, professionalism, and integrity at all times

• Resilience & Adaptability – Stay composed and effective, even when the job gets tough

• Effective Communication – Listen actively and speak clearly and confidently

• Conflict Resolution – Use de‑escalation techniques to manage tension and disputes

• Teamwork – Collaborate closely with colleagues for the safety and success of all

• Vigilance – Remain observant, alert, and responsive to potential risks

You don’t need prior experience to apply. You’ll receive a