Client Service Manager

Keoghs Liverpool, England, United Kingdom

Final date to receive applications: 14 January 2026

Department:
Legal

Location:

Liverpool

The Client Service Manager (CSM) role is an exciting and developmental position for candidates with a sound knowledge of claims and/or insurance. Acting as a day‑to‑day conduit with aligned clients, supporting both the lead Client Account Manager (Partner) and designated technical lead lawyer, no one day is the same for our CSMs. From implementing new clients to providing access to our market‑leading systems, understanding management information (MI) requirements to presenting at a contractual performance review, delivering an on‑site claims risk training session to analysing claims trends, the role is varied, important and valued.

• Risk Analysis & Insight – Prepare and analyse client MI, compile high‑level analysis of client claims experience/movement and share insights with the client.
• Diary Management – Responsible for own diary, ensuring timely delivery of client MI/reports in accordance with specified SLA.
• Client Care – Provide outstanding service to clients, be on‑hand to answer queries, lead claims review meetings and own/share next steps/follow‑up actions.
• Teamwork – Support the Client Account Manager with forecasting on volumes, reviewing adjustments and identifying process improvements.
• Systems – Use Excel (formulas, pivot tables) and the in‑house case‑management system for diarising, maintenance and policy management.
• Personal Development – Take personal responsibility for development using the tools, training and support of the team.
• Flexibility – Travel as and when required, as per client and business needs.

• Minimum of 5 years’ combined experience within claims, legal and/or insurance industry.
• Technically proficient in all core claim types that may form part of a client’s cross‑class claims experience.
• Experience handling and/or managing motor and/or casualty claims.
• Experience operating a team responsible for casualty/liability claims.
• Competent in Microsoft PowerPoint and Excel.
• Presentation skills – confident and capable of presenting to clients.
• Understanding of case‑management systems.
• Knowledge of the claims and litigation process, including MOJ, CPR and wider jurisdictional processes (e.g., PIAB for ROI).

• Davies Incentive Plan
• 25 days holiday per year (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) – automatic single cover, optional family cover in the first month.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing services.
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

Mid‑Senior level

Full‑time

Business Development and Sales

Law Practice

We look forward to receiving your application.