Customer Service Representative

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Job Title: Customer Service Representative

Location: Liverpool - Mersey Chambers with Hybrid Working

Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus

Working Hours:

Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns

Early Shift: 8:00am – 16:30pm

Mid Shift: 9:00am – 17:30pm

Late

Shift: 11:00am – 19:30pm

An Exciting Opportunity to Kickstart Your Career in Insurance!

Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We’re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance – and we want YOU to be part of our journey!

What You’ll Be Doing:

Crushing Your Goals & KPIs:
Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success. As you grow and improve, so will your salary!

Achieving Quality Excellence:
Delivering fantastic service will be your superpower. You’ll shine in call audits and always strive to meet our high-quality standards.

Turning Complaints into Opportunities:
Every complaint is an opportunity to WOW a customer. You’ll turn difficult situations around with your patience, empathy, and problem-solving skills.

Handling Policy Queries & Changes:
You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.

Providing VIP Service to Every Customer:
Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.

Being a Brand Ambassador:
You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.

What We’re Looking For:

Motivation & Drive:
You’re passionate about providing exceptional service, tackling challenges head-on, and continuously improving.

Strong Communication

Skills:

You’ll be on the phone and webchat – and you’re great at explaining things clearly and making customers feel heard and valued.

Empathy & Patience:
You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.

Goal-Orientated:
You love a challenge and take pride in hitting your targets and achieving your personal best.

Attention to Detail:
Accuracy matters – and you’ve got an eye for it when it comes to managing insurance policies.

Why This Opportunity is So Exciting:

Career Growth with Pay Increases:
Start with us and watch your career take off! With full training provided, you’ll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!

Join an Amazing Team:
You won’t just be another employee – you’ll be part of a team that’s supportive, friendly, and always pushing each other to be better.

Endless Development Opportunities:
We believe in continuous growth. As you master new skills and build your expertise, there’s always a chance to level up.

A Fun and Dynamic Environment:
This isn’t your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.

Why You Should Apply:

This is not just a job; it’s an exciting opportunity to make an impact, develop professionally, and be part of something big. If you’re eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you. Don’t miss out on the chance to kickstart your career in the insurance industry with a company that’s all about growth, rewards, and success!

Ready to Take the Leap?

If you’re ready to make a real difference, hit new heights, and grow your career with us, we want…