Customer Service Advisor

Role Overview:

As part of the Contact Centre Team, the Customer Service Advisor is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication.

The position is fully office based. Full training provided.

• Monday to Friday
• Flexible work hours
• Hours to be worked between 8am - 8pm
• If interested can work more than 8 hours a day
• 30 minutes unpaid lunch break

£27,426 per annum minimum (42.5 hours per week)

• Educated to GSCE level

• Attention to detail
• Great customer service
• Being able to work at fast pace
• Excellent Microsoft Office skills
• Proactive and self-sufficient
  
  High level of discretion with the ability to handle sensitive information confidentiality

• Previous experience working in a contact centre environment
• Experience working with patient records and information

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Promote, share and live the Bullen vision, objectives and values.
• Any other duties which contribute to the success of the role and the business.

Interested candidates can send their CV to

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.