Plant floor support technician

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for an ​IT Support Technician to be based at our customer’s site in Halewood.

Our Digital Enterprise Solutions (DES) Department leverages extensive manufacturing know‑how for enlightened enterprise systems. Our deep industry experience allows us to drastically reduce process time and effectively streamline business flows for any organization. Our world‑class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services.

IT Support Technician required to support hardware, applications and software at a manufacturing site. You will work in a team ensuring that applications are running and the plant is operating efficiently.

Note this role requires shift work: 40 hours Monday to Friday with three different shifts covering the 24 hours in a day. There may be an occasional requirement to work weekends.

• Provide first‑line support for both standard and non‑standard devices
• Liaise with TTL teams and customer maintenance teams to plan and carry out repairs
• Fix bespoke software applications
• Upgrade software – carrying out the upgrade, informing users of any changes
• Replace hardware of faulty standard and non‑standard devices such as barcode scanners, printers, handheld devices and touch monitors
• Assist with PC refresh activities
• Liaise with Network Team for connectivity related issues
• Floor‑walk to support users

• Experience of 1st‑line IT support
• Ideally worked in a manufacturing/production environment but not essential
• Understanding of Microsoft applications/software
• Understanding of computer networks

• Pension Scheme – We match employee contribution up to 5% of salary
• Private Health Care
• Tata Jaguar Land Rover Privilege Scheme – up to 20% off new JLR vehicles
• Group Income Protection
• Health Assured – Employee Assistance Program
• Group Life Assurance
• Health Shield – Private Health Cash Plan

If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.