1st Line Support Engineer Hardware & Field Responsibilities

1st Line Support Engineer (Hardware & Field Responsibilities)

Liverpool (travel mainly around Liverpool, with some Cheshire sites)
Salary: £26,000 - £29,000

Start Date:

ASAP

A 1st Line Support Engineer is required for our IT client. The ideal candidate will be agile and someone who is keen to develop skills in hardware and field engineering. The role combines helpdesk support and hardware setup, and client site visits.

Key Responsibilities

Provide 1st line technical support for laptops, PCs, routers, switches, and Microsoft 365.

Assist with legacy on-prem systems where required.

Perform hardware installations, configurations, and troubleshooting.

Travel to client sites for hardware setup and support (company vehicle provided).

Maintain accurate documentation and deliver excellent customer service.

Requirements

Strong experience in 1st line IT support.

Genuine interest in hardware and field engineering (training provided).

Full, clean UK driving licence and eligibility to drive company vehicle.

Knowledge of:

Routers and switches

Laptops and PCs

Microsoft 365

Legacy on-prem environments (basic understanding)

Excellent communication and problem-solving skills.

Ability to work independently and proactively.