Complaint Specialist – Financial Services
Job in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-01-11
Listing for:
Prestige Recruitment Group
Full Time
position Listed on 2026-01-11
Job specializations:
-
Finance & Banking
Financial Services, Financial Compliance, Risk Manager/Analyst, Banking Operations
Job Description & How to Apply Below
Complaint Specialist – Financial Services
Location: Liverpool |
Salary: £28,000 – £33,000
An established financial services organisation in Liverpool is looking for a Complaint Specialist to manage sensitive complaints and escalations from internal and external stakeholders. This key role ensures issues are handled confidentially, professionally, and in line with regulatory requirements, while providing crucial support to senior management.
What You’ll Do:- Manage complaints from start to resolution, escalating serious issues appropriately.
- Support audits, regulatory inquiries, and due diligence processes.
- Produce regular reports on complaints, trends, and escalations.
- Ensure compliance with FCA rules and handle data subject access requests.
- Experience in complaint handling or dispute resolution within financial services.
- Strong communication, analytical, and investigative skills.
- Ability to work within structured governance and prioritise effectively.
Please click to apply with your cv.
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