Partner Relationship Manager - Financial Institutions

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need.

From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

• Management and delivery of commercial initiatives and in-year financial performance goals for one of our largest existing channels
• Support Elavon’s wider European Banking and FI strategy, proving input and expertise from a UK market perspective to help develop, manage and grow existing bank partnerships
• Shared ownership of governance routines between Elavon and Bank Partner, with ongoing governance routines documented and meeting minutes captured accordingly
• Drive through the transformational changes required across the channel leveraging the support of both a significant resource & financial investment in functional capabilities.
• Oversight of prioritization and commercialisation of functional and technological deliverables, provided by other departments that support the new partnership
• Management of bi-annual customer feedback and proposition benchmarking processes, with responsibility for consolidating this information into succinct reports for internal stakeholders and external Bank Partner stakeholders
• Ensure project/action plans are in place from inception through to final delivery, holding action owners across both organisations to account all the way through the process
• Work in Partnership with shared-service colleagues (including Sales, Product, Marketing, Operations) within the organisation to ensure propositions and strategies are fit for purpose, feasible and executed on time
• Contribute to the development of the Business’ Short and Medium Term Plans to ensure timely delivery of plans in line with the deadlines of the planning cycle
• Role will have exposure and shared accountability for supporting core growth areas including New Business, Relationship Management, Back Book Strategy, and Digital & Partner Strategy
• Be a key face of the UK business in the Bank Partner channel ensuring strong relationships with key stakeholders to drive strategic growth

Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank Customer Centricity – Build strong customer relationships and deliver customer centric solutions Drive for Results – Hold self and others accountable to consistently achieve meaningful results Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent…