Deputy Quality manager

Adynamic and motivated Band 6 Team Manager to support the delivery of our Neighbourhood Health Plan and align with PCN priorities and the NHS 10-Year Plan.

Thepostholder will lead three multidisciplinary teams around PCN Delivery, Cancer Care, Screening & End of Life and Older Adults & Community Care Teams. Each team will be made up of Clinical Leadership, Care Coordinators, Social Prescribers and Health and Wellbeing Coaches and support population health improvement programs including immunisations, cancer screening, neighbourhood health inequalities, andproactive support for vulnerable communities.

Thepostholder will be responsible for implementing the direction of work set bythe Quality Manager, ensuring that all priorities are translated into clear,actionable tasks for network teams. They will maintain continuity of day-to-day operations, ensuring that essential services continue to run smoothly while new initiatives and improvements are introduced.

Thepostholder will work collaboratively with the Deputy Performance Manager todeliver contractual requirements, PCN and PHE-led priorities, and CQC-related performance objectives. They will proactively identify operational risks, implement mitigation plans, and escalate concerns appropriately to safeguard service quality, patient experience, and organisational performance.

The Deputy Quality Manager supports the delivery of high quality, compliant and data driven care across the organisation. Working under the Quality Manager, they ensure accurate performance reporting, KPI achievement and adherence to QOF, GP Specification, IIF and PCN priorities. The role contributes to quality improvement projects, completes small audits, monitors data quality and supports staff in interpreting dashboards and meeting deadlines.

They oversee neighbourhood team quality activity, highlight patient safety themes and help maintain CQC readiness through evidence gathering and compliance monitoring.

The postholder supports PCN wide priorities including cardiovascular prevention, complex families, LD/SMI, multimorbidity reviews, personalised care, vaccination uptake and tackling inequalities. They assist with data collation, recall activity, screening performance and community outreach, while helping address digital exclusion and access barriers.

The role leads on workforce development, supporting induction, training, competency assessment, reflective practice and continuous learning. They maintain competency tools, provide supervision, reinforce quality standards and promote a supportive, collaborative team culture.

Other job locations:

Bentley Road Liverpool L8 0SY

Peach Street Liverpool L69 7ZL

26 Argyle Street Liverpool L1 5DL

155 Edge Lane Edge Hill Liverpool L7 2PF

2 Vauxhall Road Liverpool L3 2BG

Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.

We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them.

Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.

Quality Outcomes & Compliance

Support delivery of contractual, PCN, QOF, GP Spec and IIF requirements, ensuring data accuracy and KPI achievement.

Coordinate quality improvement projects, audits and evidence collection.

Monitor data quality, coding accuracy and workflow gaps, escalating issues as needed.

Help staff interpret dashboards and understand priorities.

Feed patient safety and experience themes into improvement work.

Oversee neighbourhood team quality activity and deputise for the Quality Manager in meetings.

Maintain CQC readiness through evidence gathering and compliance monitoring.

PCN Priority Delivery & Engagement

Support PCNwide delivery of QOF, GP Spec and IIF activities.

Contribute to priorities including cardiovascular prevention, complex families, LD/SMI, multimorbidity reviews, personalised care, vaccination uptake and tackling inequalities.

Assist with data collation for performance reports, recalls, screening and enhanced services.

Support community outreach, health events and population health projects.

Help address digital exclusion and access…