Senior Network Engineer

Overall Purpose of the Role:

• Maintain the current IT Network infrastructure:
  • WAN
  • LAN
  • Wireless LAN
  • VoIP / PSTN connectivity
  • Perimeter security and remote access
  • Load balancing
  • Data centre
• Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation.
• Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
• Work with other teams to ensure resolution of incidents / problems, always putting the customer first.
• Work within project teams to help design, implement and operate IT projects.
• Mentor and support junior members within the team.

• Design and implementation of network-based IT solutions.
• Provisioning and management of Yodel's data centres.
• Installation and maintenance of branch office infrastructure.
• Definition of project work, including documentation and reported of project status.
• Installation, upkeep and maintenance of network cabinets and cabling.
• Configuration changes on networking equipment working within existing change processes.
• Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
• Independent resolution or escalation of all faults, liaising with third parties where necessary.
• To answer and resolve any support requests escalated to third-line level.
• Ensuring backups of all networking equipment.
• Liaising with suppliers and partners in the definition of projects, costing and delivery.
• Work under broad direction, capable of working without supervision. May, however, supervise the work of others.
• Inform technical stakeholders or project teams of any changes to systems or processes.
• Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication.
• Liaise with third party suppliers for solution implementation and ongoing support.
• Provide advice, support and technical expertise to own and other project teams and end users.
• Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goalsli>
• Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
• Proactively transition work from other teams, including Solution Design, into the Network Team.
• Provide excellent customer service to internal and external customers, including timely, professional communication.
• Resolve any incidents and requests in line within agreed service-level limits.
• Be patient, polite and approachable in all interactions with customers.