Business Analyst - Financial Services

About us

We are
The Very Group
, and we’re here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on to help them say yes to the things they love.

We’re just as passionate about helping our people get more out of life too—building careers with real growth, a sense of purpose, belonging, and wellbeing.

About the role

The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial performance, ensuring traceability from problem statement through to benefits realisation.

What you will be doing Discovery & problem definition

• Elicit and validate business needs via interviews, workshops, observation and data analysis.
• Define clear problem/opportunity statements, objectives, scope and success metrics aligned to SDLC standards.
• Analyse current‑state processes, customer journeys and systems; identify pain points and root causes.

Requirements & design support

• Translate needs into right‑sized requirements and acceptance criteria (user stories, epics, use cases), ensuring traceability to SDLC documentation.
• Facilitate solution options aligned with architecture, regulatory and operational constraints, connecting work to corporate objectives.
• Support UX/design and engineering with clarifications, edge cases and non‑functional requirements.

Delivery & backlog management

• Product Managers to shape and prioritise the backlog based on value, risk and dependencies.
• Maintain traceability from requirements to test cases, releases and benefits.
• Support Agile ceremonies (refinement, planning, reviews) or hybrid/waterfall deliverables as appropriate.

Stakeholder engagement & communication

• Build strong relationships across Product, Engineering, Operations, Finance, Data, Compliance and Customer Services.
• Facilitate workshops and decision forums; present complex information clearly to technical and non‑technical audiences.
• Negotiate scope and trade‑offs, balancing customer value, operational impact, risk and cost.

Data & evidence

• Use qualitative and quantitative analysis to inform decisions (e.g., KPIs, funnel metrics, process performance).
• Define and track success measures, benefits and post‑implementation outcomes.
• Support test planning, UAT and defect triage with clear linkage to requirements.

Governance & compliance

• Ensure adherence to organisational policies, information security, data privacy and regulatory requirements.
• Contribute to change governance and risk/control processes; maintain high‑quality documentation.

Continuous improvement

• Promote customer‑centric design, lean processes and outcome‑focused delivery.
• Contribute to the BA community of practice, standards, templates and reusable assets.

About you

• Solid experience in Business Analysis within complex, multi‑stakeholder environments.
• Strong grasp of Agile (Scrum/Kanban).
• Proficiency in requirements engineering, process mapping (e.g., BPMN), customer journey mapping, data and systems analysis.
• Ability to translate ambiguous needs into clear, testable requirements and measurable outcomes.
• Excellent facilitation, communication, documentation and stakeholder management skills.
• Degree or equivalent experience in Business, IT or related field.
• Professional certifications beneficial: IIBA (ECBA/CCBA/CBAP), BCS Business Analysis, Agile (Scrum, SAFe), Product certifications.

Financial Services (Personal Loans) experience (preferred)

• Proven experience as a Business Analyst within Financial Services (ideally lending/personal loans).
• Experience with digital lending platforms or core banking systems.
• Strong understanding of loan products, credit risk, and customer journeys.

Some of our Benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £1000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Udemy…