Junior IT Support Analyst

Rehlko – Liverpool, England, United Kingdom

Get AI-powered advice on this job and more exclusive features.

Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.

• Provide responsive support to users via phone, email, and in person
• Diagnose and resolve desktop and laptop issues, including off-site repairs
• Build, configure, and test workstations, laptops, and mobile devices
• Support remote users with mobile connectivity and VPN access
• Manage new starter setups and leaver procedures
• Ensure backups of laptops, desktops, and personal folders are maintained
• Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
• Assist with LAN, WAN, and VPN connectivity troubleshooting
• Update and maintain the IT asset register
• Document IT processes and user guides clearly and accurately
• Administer and repair mobile communication devices
• Support IT equipment purchasing during staff holidays
• Uphold Health, Safety, Environmental, and Quality standards in all work
• Keep work spaces clean, organised, and secure

• Degree in IT or a closely related subject
• Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
• Understanding of PC builds, rebuilds, and configuration
• Familiarity with Microsoft products and PC hardware setup
• Strong communication skills—clear, helpful, and user-friendly
• Ability to stay calm and effective under pressure
• Logical problem-solving and decision-making skills
• Excellent attention to detail and time management
• Willingness to take initiative and responsibility
• Flexible, adaptable, and committed to continuous improvement

• Microsoft certification (e.g., MTA, MCP, or equivalent)

• Competitive salary
• 25 days annual leave plus bank holidays (with extended entitlement for long service)
• Holiday buy and sell scheme
• 7% company pension contribution
• Health care cash plan and life assurance
• Company car allowance (where applicable)
• Employee Assistance Programme (EAP)
• Hybrid working options
• Reward and recognition schemes
• Dedicated training via our in-house certified training department
• Career development and progression opportunities

Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions.

Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems.

Ready to Support the Future of Energy? If you’re ready to grow your IT career and make a real impact, apply now via Linked In or via our website.

Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values:
Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at  In addition to the investment in your development, Clarke offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!

Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste,…