Graduate Professional Services Consultant

Graduate Professional Services Consultant

About the Role:

As a Graduate Professional Services Consultant, you will work for a software company. This role is a blend of technical expertise, client-facing communication, and project management. It's a great opportunity to gain experience in a fast-paced software environment and contribute directly to both customer success and product development.

Key Responsibilities

• Conducting demonstrations and consulting sessions and documenting them with meeting minutes.
• Documenting customer business requirements and mapping them functionality.
• Utilizing industry knowledge to advise customers on best practice implementation approaches.
• Planning, managing, and communicating project progress to achieve milestones and maintain momentum.
• Managing customer expectations regarding project scope, timeline, responsibilities, and risk management.
• Configuring the application to meet customer requirements.
• Providing follow-up consulting and assistance to customers.
• Assisting the Business Development Director with presales activities like product demonstrations and gap analysis.
• Creating detailed and accurate specification documentation for clients when system customization is needed.
• Assisting the Project Manager with project documentation, managing the delivery plan, and handling risks, issues, and budgets.

Candidate Requirements

• A minimum 2:1 degree in Business, Computer Science, Maths, or Facilities Management.
• Strong proficiency in Microsoft Office products, particularly in collating and manipulating data in Excel.
• Familiarity with Software as a Service (SaaS).
• Familiarity with project management and common software implementation methodologies.
• Excellent communication, organization, and collaboration skills.
• Ability to absorb new product knowledge and multitask across multiple projects.
• Attention to detail and meticulous organization.
• A proactive, self-starting attitude.
• Strong relationship-building skills and adaptability.
• A collaborative team player.