Business System Support Analyst

Business System Support Analyst

Vacancy Name: Business System Support Analyst

Employment Type: Permanent

Country: United Kingdom

Location: Liverpool

Business Area: Finance

Workplace Type: Hybrid

About Princes: The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

Purpose: To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users.
To provide rota’d out of hours support for business critical systems.
To liaise with all users of IT systems within the group and with third party service providers.
Internal contacts will include members of the organisation at all levels, given the support element of the role.

Support of Desktop Environment

• Adherence to the documented Incident Management policy - monitoring of incoming support requests, accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress
• Desktop hardware and software support, upgrades and installations
• Management of facilities for new starters and leavers
• Co‑coordinate activities with the support functions and key users at other Princes sites
• Accurately perform the daily, weekly and monthly key system checks
• Daily monitoring of various systems and issues highlighted to the relevant teams
• Ensure all related documentation is kept up to date to enable support of systems by other members of the team
• Adherence to Princes Internal IT Controls

Support of Business Systems

• 1st line support of Operational business systems used within our manufacturing and distribution sites
• 1st and up to 2nd line support of Commercial business systems used within all sites.
• Liaise with Business Analysts and third‑party software and support providers to coordinate live systems application support.
• Provide a rota’d out of hours support service to business critical application users

Infrastructure Support

• First line support of the Azure Virtual Desktop environment
• Support and administration of Entra
• Support and administration of Remote Access solutions
• Support and administration of email and web filtering solutions

Technical Requirements

• Windows 11 / Server 2022
• Entra administration
• Azure Virtual Desktop environment (or equivalent virtual desktop experience)
• Intune administration
• Microsoft 365
• Internet and basic network principles
• Basic understanding of SAP ERP
• ITIL foundation principles
• Understanding of security principles

Full UK Driving License - Travel to Princes sites will be required as part of this role.

Skills

• Exceptional Customer Service skills
• Excellent problem solving skills
• Team player who is self‑motivated
• Excellent attention to detail and accuracy
• Strong organisational skills with a logical, methodical and structured approach
• Flexible and adaptable

Benefits

• 25 Days Annual Leave plus Birthday off
• 14.5% Pension – 5% employee opt‑in / 9.5% employer
• Flexible Holiday Option – Buy 5 Additional Days
• Enhanced Family Friendly & Carers Policies
• Critical Illness Cover
• Learning & Development Opportunities

Seniority level
:
Entry level

Employment type
:
Full‑time

Job function
:
Information Technology

Industries
:
Food and Beverage Services

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