Area Service Manager

Area Service Manager

Manage and coordinate service operations across the assigned area to ensure SLA compliance.

• Allocate and schedule engineers effectively to meet service demand.
• Monitor service performance, including first‑time fix rates, response times, and efficiency.
• Implement local process improvements to optimize operations.
• Supervise engineers and service staff, providing coaching, guidance, and performance feedback.
• Support training and development initiatives to ensure staff competence.
• Promote a culture of safety, accountability, and operational excellence.
• Maintain close contact with clients within the area to ensure satisfaction and address issues promptly.
• Handle day‑to‑day escalations and resolve operational problems efficiently.
• Support service renewals by ensuring high‑quality service and client engagement.
• Monitor area‑specific budgets and control operational costs.
• Assist the Regional Service Manager in achieving area Gross Margin (%) and EBIT targets.
• Ensure adherence to regulatory, safety, and technical standards.
• Support onboarding of new clients in the area, ensuring smooth transition and initial service delivery.
• Assist in contract renewals, providing operational insight and supporting customer engagement.
• Track and report on area operational KPIs, including SLA compliance, engineer productivity, and customer satisfaction.
• Provide regular updates and insights to the Regional Service Manager.
• Approve local engineer overtime in line with operational needs and budget.
• Adjust staffing and resources dynamically to maintain operational continuity.

• Relevant technical or engineering qualification in fire, security, or related field.

• Managing field service teams or multi‑site operations.
• Familiarity with service contracts, renewals, and client relationship management.

• Strong operational and team management skills.
• Excellent problem‑solving and customer service abilities.
• Knowledge of fire and security service operations and compliance standards.
• Ability to make quick operational decisions and manage multiple priorities.
• Effective communication and interpersonal skills.

• Enthusiasm and willingness to learn.
• Flexible in approach to working hours.
• Full and valid driving licence.
• Commitment to confidentiality and data protection.

Trusted by Architects and Contractors

• Mid‑Senior level

• Full‑time

• Other

• Appliances, Electrical, and Electronics Manufacturing

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