Senior Services Manager

We are excited to offer a fantastic opportunity for a Permanent Senior Contract Services Manager offering hybrid working with between 2-3 days a week based onsite at Matchworks, Speke, Liverpool.

HOURS OF WORK – 37.5 Hours, Monday to Friday.

Join our vibrant, inclusive community in Group Shared Services reporting to the Head of Transactional Services within (GSS). This role will be responsible for the management of the Contract Services team. It will require effective partnering with our internal and external stakeholders, establishing a robust working relationship, with a prime focus on delivering efficient, effective and value-added governance and compliance across the S2P process.

• Establishing vision and direction of the department and the wider Transactional Services team.
• Preparation of team budget and reforecasts within group reporting timetable, where costs are controlled within budget and reforecasts.
• Identify opportunity and risk areas within Contract Services and exploit/mitigate accordingly.
• Manage the Contract Services team, delivering performance against KPIs whilst fostering a culture of development, engagement and excellence. Provide support, mentoring and coaching to establish a high-morale culture and enable staff to fulfil all responsibilities effectively and accurately.
• Monitor, identify and address training needs and hold Personal Development Reviews and Career Pathways according to GSS procedures.
• Coordinate staff holidays and other absences, ensuring all are recorded and processed correctly.
• Accountability and ownership of all Contract Services tasks performed by the team, delivering a consistent service within SLAs.
• Monitoring all legal notices, reminders, and court action threats to manage query levels and maintain legal correspondence within acceptable limits.
• Resolving escalated queries in a timely manner, applying root cause analysis and a continuous improvement mindset to improve future customer service.
• Maintain close contact with the Accounts Payable and master data team to ensure smooth dependencies are in place.
• Lead monthly service reviews with Business Unit senior leadership, driving deeper engagement and value.
• Proactive analysis of Contract Services team workloads, ensuring maximum value is achieved.
• Support provided to GSS SLT, being visible and championing the purpose and values of GSS.
• Effective stakeholder management, building effective relationships across the organisation, driving first class customer service.
• Project Management. Leading project work streams to deliver process efficiencies or technical developments in line with respective project charters.
• Ad hoc support where required which may fall outside of the Contract Services team at times.
• Partner with Business Units to improve compliance and support.

• Team management experience including process improvement.
• Process driven with a desire to deliver great customer experience.
• Experience managing a team in a high volume, fast paced environment.
• Strong experience in a Commercial / Procurement team.
• IT and ERP (SAP) literate is considered an advantage.
• IT Proficiency: IT literacy, including familiarity with relevant accounting software (SAP experience preferred, but not mandatory as training will be provided).
• MS Office Proficiency:
  Solid skills in MS Office applications, particularly Excel.
• Strong knowledge of the ever-changing IT world to drive future innovations.

We welcome applications from a diverse range of candidates.

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
• Career Growth: Shine in your career with advancement opportunities.
• Training Opportunities: Unlock your…