ICC Dispatch Duty Lead

Dispatch Team Leader Role

You will lead and coach the dispatch team, providing guidance and a virtual managerial presence across regional sites. Day-to-day, you'll manage the deployment of emergency and non‑emergency resources, ensuring they are clinically appropriate and that safety standards are maintained. Acting as the point of escalation within Dispatch, Planning & Coordination for other emergency services and operational managers during shifts, you will plan and implement proactive and reactive measures to maintain performance standards.

You will also oversee planned and spontaneous events to ensure continuity of service and resolve or elevate issues where necessary.

Lead and coach the dispatch team across regional sites. Manage deployment of emergency and non‑emergency resources, maintaining clinical appropriateness and safety standards. Act as escalation point for other emergency services and operational managers. Plan and implement proactive and reactive measures to maintain performance standards. Oversee planned and spontaneous events to ensure continuity of service and resolve or elevate issues where necessary.

Strong leadership skills, ability to operate effectively in a fast‑paced environment, confidence in managing complexity and uncertainty while maintaining high standards of patient and staff safety. Experience in emergency dispatch and team management is preferred. Full NHS employment checks and DBS clearance required.

We offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

• A valid right to work and identity check.
• Reference checks covering a minimum of a three year period and a minimum two year period of sickness absence.
• DBS checks – a charge will be made for this disclosure if the post is subject to DBS disclosure.
• Occupational Health – you will require satisfactory medical clearance.
• Vaccination against COVID‑19 – all staff are encouraged to be vaccinated even though it is not a condition of employment.

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following grounds: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity or political beliefs or any other grounds.

In October 2025 we published our Anti‑racist Statement, which sets out our key commitments to becoming an anti‑racist organisation. The Trust is currently under‑represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place;

every time. The Trust reserves the right to close this vacancy early if a large number of applications are received.